1300 HAMPERS™ is everything that you have grown to love in our sister company, 1300 FLOWERS. Bringing together our flair for providing unique and original gifts with a commitment to superlative standards and service, we are proud to offer a refreshing take on the classic gift basket. We’re truly honoured to be an integral part of your gift giving experience, and have designed our range to cater to all personalities, budgets and occasions.
Our success with offering scrumptious hampers as a fantastic alternative to flowers was indicative of the fact that every day Australians love sending imaginative, unique gift boxes. With this knowledge in mind, we began our sister company with the vision to offer a bigger, more exciting range of unique, eclectic hampers that would suit people from all walks of life.
With years of experience in providing top quality service and exceptional hampers, we are an Aussie owned and operated business with a local ethos. We’re committed to providing Australian made products in our sumptuous gift boxes, ensuring you get the quality you deserve.
Gone are the days when a hamper was a cheap basket filled with cast-off items and carelessly thrown together on a factory line. Our refreshing hampers are personally packed with care and love, and contain a plethora of deliciously addictive goodies as well as engrossing books, plush throw rugs and pamper products. We can also provide luxurious corporate hampers that are sure to impress a potential client. We have stylish gift boxes brimming with premium coffee for your favourite java fan and hampers bursting with delectable chocolate that is ideal for the residential sweet tooth. Our gourmet hampers are ideal for those with discerning tastes, and our baby range is the perfect gift for a baby shower or the arrival of a newborn. We really have thought of everything!
Be sure to explore our website fully to find the perfect gift- we have organised all of our products into categories to make your browsing experience quick and easy. If you have any questions, please don’t hesitate to give us a call on 1300 HAMPERS™ (1300 426 737).
Behind the scenes
Our head office is located in Brisbane and is staffed with a number of knowledgeable customer service representatives, which means you’ll always come through to our friendly office and not a call centre overseas. The office itself is a funky, modern workspace with great views of the Brisbane River. Our belief is that a positive working environment fosters a positive working attitude, and this has resulted in a great bunch of people who love their job. With a great work/life balance and approachable, friendly executives, 1300 HAMPERS™ HQ is a place where people actually enjoy coming into work.
Our homegrown premium suppliers
We at 1300 HAMPERS™ went to great lengths to source the very highest quality products from local suppliers. Our baked goods are baked fresh at the premium Mother Megs bakery in Toowoomba, Queensland. With over 20 years experience, the family owned and operated Mother Megs business specialises in traditionally baked biscuits, cakes and puddings with no added preservatives. Our flavoursome gourmet delicacies are procured from Ogilvie & Co Fine Food Merchants. Each preserve, sauce, olive and pepper is hand packed in Perth to ensure supreme quality. As for our pamper products, we have sourced our relaxing items from Australian enterprise Urban Rituelle. These indulgent products are a swirl of scent and feature organic soy candles bursting with the rich fragrance of lavender, vanilla and geranium. Perfect for an evening of unwinding, these candles pair beautifully with luxurious body cream. You’ll also find we haven’t forgotten the guys with a range of hampers specifically tailored for the men in your life! Most of our wine is sourced directly from famous Australian vineyards including the Barossa Valley, and our handcrafted boutique beer is brewed by notable Aussie company James Squire. At 1300 HAMPERS™ we believe in providing the very best, from our delicious food and beverage products to our 100% cotton baby products that ensure complete comfort.
We strive to make sure that every component of your experience with 1300 HAMPERS™ is a happy one. From the moment you order on our easy to navigate website or speak with one of our friendly consultants, we endeavour to make your gesture stress free and without any hassle. Once we have received your order, we then forward it on to our hamper creation team who personally pack and organise your gift box to be presented as pictured. We then organise with our couriers to have it delivered to almost any location in Australia for you. It’s a team effort here at 1300 HAMPERS™ to ensure your gift goes off without a hitch.
Ordering is as simple as a few choice clicks on our website, or by calling our easy-to-remember number. Our friendly team of customer service representatives are on hand to answer any enquiries you may have about the contents of your hamper, to take your order, or to suggest the perfect gift for your occasion. Our business hours are 7am to 7pm AEST.
Our efficient and fast delivery service
We know that it is frustrating to wait for a gift to be delivered, and to continue waiting when it doesn’t arrive when specified. We don’t believe in making our customers wait, and have pulled out all the stops to ensure your gift arrives when it should. Our fast and efficient delivery guarantees that if you order before 2pm, we'll have your order prepared and ready for shipment go that afternoon. Deliveries to the Brisbane Metropolitan area can even be completed same-day! For the organised few, we also offer the option to order 12 months in advance, giving you the opportunity to handle all of your special occasions in the one place.
Our Quality Guarantee
In keeping with our commitment to our customers, we have put in place a quality guarantee to ensure that if you are not satisfied with a product we have delivered on your behalf, we will resolve the situation quickly. We are available six days a week (Monday to Saturday) and endeavour to resolve the issue as soon as possible. Please contact us within five days of receiving the hamper by either phoning us (1300 426 737) or emailing us at firstname.lastname@example.org. If you are not satisfied with the product, a photo of the hamper helps us greatly to determine the best way to resolve your issue. Circumstances differ, but we will usually provide a credit, refund, or redelivery upon receiving a picture of the product. We are not a company that will not answer your enquiry or reasonable request, and pride ourselves on being responsive to any issues which may arise with our customers.
Our social networking presence
Social networking is a fantastic way to keep in touch with our customers, and we are on Facebook to give you exciting updates about specials, offers and to add a bit of humour to your newsfeed! Come on over and like us at www.facebook.com/1300HAMPERS. If you would like to contact us through Facebook or send us a request, feel free to email us at email@example.com.
The 1300 HAMPERS™ commitment to local charity
The 1300 Family is proud to support Australian charities and events. For many years we have supported CanTeen, an Australian charity committed to assisting children and teenagers with cancer. We also support many local charities including Habitat for Humanity, offering items for charity raffles and dinners. We also sponsor the Starlight Foundation by giving donations as well as donating items for the charity extravaganza ‘5 Chefs Dinner’ in both Sydney and Brisbane. Additionally, we support the annual Xavier Dinner to raise funds for the less fortunate. We believe in giving back to the community and helping where we can.
In a nutshell
If we had to describe the friendly team here at 1300 HAMPERS™, we would say that we have a great sense of humour that ties in with us being authentic, caring and professional. Our motto is “Happiness Delivered” and we strive to uphold this each day by dispensing exceptional customer service every step of the way. If you would like to know more, please don’t hesitate to give us a call on 1300 HAMPERS (1300 426 737). We’re always available to help.